Payment is due upfront for Clinics and upfront or on the day for lessons .
If you cancel a lesson within 24 hours or less notice period, you will be required to pay the full price of the lesson. If you arrive late for your scheduled session (lesson or clinic,) Jen Fox will be unable to extend your finish time due to other coaching commitments at the venue or elsewhere. You will of course receive what coaching you can in the time period of your agreed lesson time left, but no longer.
Cancellations. Clinics are non-refundable. Clinic spaces have to be allocated / paid for in advance, sadly due to the number of cancellations Jen Fox has a non-refundable policy which is not negotiable.
Riding is a risk sport you do so at your own risk. Jen Fox cannot be held responsible for any accident, injury or loss, to any persons, horse or rider.
PPE - BODY PROTECTORS: Are advised for flat and SJ jump lessons. BODY PROTECTORS are ESSENTIAL for all XC Lessons & Clinics. If you do not have one or arrive without one, for safety reasons unfortunately, you will not be able to participate mounted, but are welcome to participate on foot. Air jackets are also strongly advised, but not essential. We will not be able to refund your booking.
PPE - HATS: Please make sure for our safety reasons your heads are protected with the most appropriate helmet that fits well, or has been fitted for you. Fixed, peak helmets CANNOT be used for XC. If you arrive with a fixed peak hat, you will not be able to participate mounted and we will be unable to refund your booking.
Terms and Conditions are in place for safety and fairness, If you do not accept and agree to these terms, you do not have permission to book lessons / clinics with this instructor.
It is your responsibility to read, understand and agree these conditions prior to taking lessons / coaching with Jen Fox. When you book with Jen Fox Equestrian Coach, you are agreeing to accept the terms and conditions set.
All clinic spaces must be booked online via this website www.jenfoxequestriancoach.co.uk unless stated otherwise.
All clinic spaces are NON-REFUNDABLE, however if we can sell your place with another full paying client, then your booking can be transferred to a future clinic date of the same value permitting there is space in that clinic and it is suitable for your ability.
In very exceptional circumstances a refund may be offered at Jen Fox's discretion. Please note lameness is not exceptional.
It you are offered the option to transfer to another clinic, this offer only applies to the rider that booked (or anyone under 18 years old that it was booked on behalf of) you may only transfer once to one other clinic (if there is space.) You are not permitted to roll them over more than once or multiple times.
Cancellations by Jen Fox due to extreme weather or other immediate unforeseen circumstances; Jen Fox or a nominated person will make contact with you by whatever means they can to notify you. If Jen Fox cancels any session, you will be offered alternatives, these may include transferring to another suitable clinic, transferring to another day or a refund. The decision will be made on a case by case basis.
Any agreement made / offered between you and Jen Fox Coaching is between the client who has booked and Jen Fox, it does not apply to any other individual whatever the reason and is strictly on a case by case basis.
Disclaimers: If you are requested to complete a disclaimer, please make sure it is completed in good time. You may not be permitted to ride at some venues unless you have completed a disclaimer, or agreed to their terms and conditions (for insurance purposes) unless you have done so. This may be in addition to agreeing to Jen Fox Coaching Terms and Conditions (as above.)
Clients attending clinics will be made aware if there is a need to complete any other disclaimer and how, examples of this are (Wheatlands - online registration required and Bucklebury online / paper copy disclaimer to be completed) this is not an exhaustive list.
If registration / disclaimers have not been completed, there may be a rare occasion where you will not be permitted to ride and your place will not be refunded.